Question 1

Is MRI safe?

Accepted Answer

Yes, an MRI is generally very safe. It uses a strong magnetic field and radio waves, not radiation. The main precautions are around metal implants, pacemakers, and pregnancy in the first trimester.

Question 2

Does an MRI use radiation?

Accepted Answer

No. An MRI uses magnets and radio waves. There is no ionising radiation. This makes MRI a preferred test for younger patients and for repeated imaging.

Question 3

How long does an MRI scan take?

Accepted Answer

Most scans take between 20 and 60 minutes. A simple Brain or Knee MRI is around 25 to 35 minutes. A Whole Body MRI can take 60 to 90 minutes. With contrast, add 10 to 20 minutes.

Question 4

Will I be inside a closed tube?

Accepted Answer

Yes, most MRI machines are tunnel-shaped. Newer machines in Guwahati are wide-bore designs which are much more comfortable. The technician can talk to you throughout the scan.

Question 5

What if I am claustrophobic?

Accepted Answer

Tell the centre when booking. Wide-bore machines and mild oral sedation are available at several Guwahati centres. A family member can usually stay in the scan room with you.

Question 6

Can I get an MRI if I have a tattoo?

Accepted Answer

In most cases yes. Some older inks contain metal and can warm up slightly during the scan. Tell the technician about any tattoos and how recent they are.

Question 7

Can I get an MRI if I have a pacemaker?

Accepted Answer

Older pacemakers were not safe in MRI machines. Many modern pacemakers are MRI-conditional. Bring your pacemaker card. The centre will check before scanning.

Question 8

Is an MRI safe during pregnancy?

Accepted Answer

MRI is generally safe in the second and third trimesters. It is avoided in the first trimester unless absolutely needed. Contrast is avoided unless the benefit is significant.

Question 9

Will the scan hurt?

Accepted Answer

No. An MRI scan is painless. You may feel slight warmth in the area being scanned, which is normal.

Question 10

Can I move during the scan?

Accepted Answer

Try to stay completely still. Movement causes blurred images that may need to be repeated. Breathe normally unless the technician asks you to hold your breath.

Question 11

How do I book an MRI in Guwahati?

Accepted Answer

Go to the booking page, choose your scan, pick a centre and a time slot, fill in patient details, and pay online or choose pay-at-hospital. The whole process takes under 2 minutes.

Question 12

Can I book on behalf of a family member?

Accepted Answer

Yes. Use your account and enter the patient details for the person who is going to be scanned. You can manage multiple patients under one account.

Question 13

Do I need a doctor's prescription?

Accepted Answer

Yes. Almost all MRI scans require a referral from a doctor. You can upload the prescription during booking or carry it on the day of the scan.

Question 14

What payment methods do you accept?

Accepted Answer

UPI, all major credit and debit cards, net banking, and select wallets through Razorpay. You can also choose pay-at-hospital and pay in cash, card, or UPI on arrival.

Question 15

Is online payment safe?

Accepted Answer

Yes. All online payments are processed by Razorpay, an RBI-licensed payment gateway. We do not store your card or UPI details.

Question 16

Can I pay at the hospital?

Accepted Answer

Yes. Choose pay-at-hospital during booking and your slot is confirmed without payment. You pay the centre directly on the day of your scan.

Question 17

Do you offer EMI?

Accepted Answer

Razorpay supports EMI on most credit cards above ₹3,000. Eligible cards see EMI options at checkout.

Question 18

Can I cancel my booking?

Accepted Answer

Yes. Cancel from the dashboard or contact support. Refunds depend on how much notice you give. See our refund policy.

Question 19

Can I reschedule?

Accepted Answer

Yes. Free rescheduling up to 4 hours before your scan from the dashboard or via support.

Question 20

Are there any hidden charges?

Accepted Answer

No. The price you see at booking is the price you pay for the scan. Centre-specific add-ons like film printing or sedation, if requested, are charged separately and disclosed up front.

Question 21

How soon will I get my report?

Accepted Answer

Most reports in Guwahati are signed off within 24 to 48 hours. Some centres provide same-day reports for an additional fee.

Question 22

Where will I get my report?

Accepted Answer

Your report is uploaded to your dashboard as a PDF. You will also receive an SMS and email link.

Question 23

Can I download a hard copy?

Accepted Answer

Yes, you can download and print the PDF from your dashboard at any time.

Question 24

Will I get the original films?

Accepted Answer

Films are printed only on request. Most centres now provide digital images that you can share via the dashboard.

Question 25

Can I share my report with another doctor?

Accepted Answer

Yes. The dashboard generates a secure share link valid for 7 days. You can share it via WhatsApp, email, or copy the link.

Question 26

What if my report is delayed?

Accepted Answer

Contact the centre or our support team. We follow up directly with the centre on your behalf.

Question 27

Will my radiologist explain the report?

Accepted Answer

A few centres include a brief consult. For most scans, the referring doctor explains the report.

Question 28

How long are my reports kept?

Accepted Answer

Reports are kept on your dashboard for life. You can download or share them at any time.

Question 29

Is MRI covered by health insurance?

Accepted Answer

Most national health insurance policies cover MRI when prescribed by a doctor. Coverage depends on your specific policy and your sum insured.

Question 30

Which insurers offer cashless MRI in Guwahati?

Accepted Answer

Star Health, HDFC ERGO, Bajaj Allianz, ICICI Lombard, New India Assurance, National Insurance, Niva Bupa, Care Health, Aditya Birla Health, and Reliance General work with several of our partner centres.

Question 31

How does cashless billing work?

Accepted Answer

Bring your insurance card, photo ID, and the doctor's prescription. The centre raises a pre-authorisation request to your TPA. Once approved, you do not pay upfront for covered services.

Question 32

What if my cashless request is denied?

Accepted Answer

You pay the centre directly and apply for reimbursement from your insurer with the centre's invoice and report.

Question 33

Is online booking compatible with cashless?

Accepted Answer

Yes. Choose pay-at-hospital when booking and bring your insurance documents on the day. The centre handles the cashless workflow.

Question 34

Are MRI scans covered by Ayushman Bharat?

Accepted Answer

PMJAY covers MRI under specific empanelled hospital packages. Check with the hospital before booking.

Question 35

What is MRI Guwahati?

Accepted Answer

MRI Guwahati is a digital booking platform that helps patients in Guwahati discover, compare, and book MRI scans across trusted partner diagnostic centres and hospitals.

Question 36

Do you perform the scans yourselves?

Accepted Answer

No. We are an aggregator. Scans are performed by our partner centres, who are NABH or NABL accredited.

Question 37

How do you select partner centres?

Accepted Answer

We require NABH or NABL accreditation, modern 1.5T or 3T machines, qualified radiologists, and a track record of timely reporting.

Question 38

How do you make money?

Accepted Answer

We charge a small platform fee included in the listed price, paid by the partner centre. The patient does not pay extra.

Question 39

Can my centre partner with you?

Accepted Answer

Yes. Reach out via the contact page. Our team reviews each application and accreditation.

Question 40

How do I contact support?

Accepted Answer

Call or WhatsApp our support number, email support@mriguwahati.in, or use the contact form. We respond every day from 8 AM to 10 PM.

Frequently asked questions

About MRI scans

Booking and payments

Reports and follow up

Insurance

About MRI Guwahati

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